You can find your client’s username on the Client’s Settings page, or on your Client Accounts page under the Username category. Clients can also request their username from the client login screen:
If their password is not locked, advise your client to reset their password directly from the Folio Client Login page by doing the following:
Alternatively, you can send the Reset Password link to the client’s primary email address on file from the Client Settings page by clicking on Reset Client Password.
To change or update a client’s personal or employment information:
For security reasons, you must mail, email or fax to us the documents listed below to change a client’s name, birth date, social security number or tax id number.
No. Once set, you cannot change a client’s username.
To change or update client account or Folio settings:
You can close a client’s account online only if it has never held any cash or securities, or submitted a transfer request. To close a client’s account online:
Please Contact Us to close a client’s account that has already been funded.
To change a client’s dividend reinvestment setting:
To view your client’s pricing plan:
To change your client’s pricing plan:
Service fees may apply for certain account activities that fall outside of routine client account management functions and are listed in our Special Service Fees.
Trading Service Fee is a fee to offset regulatory, transaction, and processing costs imposed on broker-dealers relating to sell transactions in certain securities. The fee includes the FINRA Trading Activity Fee (TAF) and other fees that may be charged from time to time by FINRA and other self-regulatory organizations (SROs) to recover the fee they pay to the U.S. Securities and Exchange Commission (SEC) pursuant to Section 31 of the Securities Exchange Act of 1934, referred to as the Regulatory Transaction Fee (RTF). These fees are charged by the SROs to recover their costs (as well as those of the government, including the SEC) relating to supervising and regulating the securities markets and securities professionals.
Trading Service Fees are calculated as: TAF + RTF (rounded to the nearest penny).
TAF = $0.000119 * shares sold in each trade or $5.95, whichever amount is less.
RTF = the principal amount * 0.00002310
If you sold 200 shares of a security for $5,000.00, the Trading Service Fees would be equal to $0.14.
$0.14 = [(0.000119*200) + (0.00002310*$5,000.00)]
Only current clients may be given access to other accounts:
You can modify others’ access level on client’s accounts but cannot change the Account Creator’s access level:
There are six levels of account access:
Account Summary Viewers can:
The Account Summary Viewer cannot conduct any activity on the account.
An investment advisor with Account Manager access might provide Account Summary Viewer access to a staff person who needs account balance information to maintain the advisor’s records.
A person might grant Account Summary Viewer access to his or her spouse.
Account Detail Viewers can:
The Account Detail Viewer cannot conduct any activity on the account.
An investment club might grant its member Account Detail Viewer access.
The custodian of an UGMA/UTMA account might grant Account Detail Viewer access to the account beneficiary.
A Money Mover can:
An investment advisor with Account Manager access might provide Money Mover access to a staff person to fund client accounts.
An investment club might grant the club’s treasurer Money Mover access to fund the account.
A Trader can:
An investment advisor with Account Manager access might provide Trader access to a staff person who can buy and sell securities in client accounts.
An investment club might appoint specific individuals to trade on the club’s behalf.
The Account Manager is the highest access level that can be granted. An Account Manager can:
An Account Manager cannot close the account or change your password.
You might provide access to your investment advisor so he or she can manage your account.
You might provide access to your spouse so he or she can manage the account (even if he or she doesn’t own it).
Account Creator or Account Owner is the highest level of access. This level is established when the account is opened.
The only difference between Account Creator and Account Owner is that the Account Creator is the owner of the account and opened the account. This distinction is for record-keeping purposes only.
The Account Creator or Account Owner can:
Someone who opens an individual account (Account Creator).
You open a joint account with your spouse. Since you opened the account, you are the Account Creator. Your spouse is an Account Owner.
|Account Access Levels|
|Account Summary Viewer||Account Detail Viewer||Money Mover||Trader||Account Manager||Account Creator / Owner|
|View Account Summary|
|View Account and Folio Details|
|Vote Corporate Actions|
Through Folio Investments, Inc., we are a member of the Securities Investor Protection Corporation (SIPC) which protects the securities of its members’ customers up to $500,000 for each customer (including $100,000 on claims for cash). SIPC covers against losses stemming from a member broker-dealer’s financial failure. A brochure explaining the coverage provided by SIPC is available on its website at www.sipc.org. In addition to SIPC coverage, we have also purchased from certain underwriters at Lloyd’s, supplemental customer securities insurance with a total aggregate limit of $50 million. This coverage is limited to a combined return of $10 million to any customer from SIPC and certain underwriters at Lloyd’s. Neither SIPC coverage nor supplemental insurance protect against losses resulting from a decline in the market value of securities.
Cash deposits are insured by the Federal Deposit Insurance Corporation (FDIC), an independent agency created by the U.S. Congress in 1933 to help maintain public confidence in the nation’s financial system. One of its primary duties is to insure deposits in banks and thrift institutions. If you would like more information about FDIC insurance, please visit www.fdic.gov or call the FDIC Consumer Hotline at 1-877-ASK-FDIC (1-877-275-3342).
For more information on SIPC and FDIC Coverage, please see our custodial brochure.
Please read our privacy and security statement to learn how we protect and use you and your clients’ personal and financial information.
We maintain physical, electronic, and procedural safeguards in keeping with securities industry standards and practices that are designed to protect your personal and financial information. We review and adjust these safeguards as necessary in response to security best practices. Your account information will be placed on a secure portion of our Web site. You must log in under your unique username and password to view your financial data. Anytime you exit our site, we recommend using the “LOG OUT” button.
We protect the transmission of information from your computer to ours through encryption. You cannot gain access to our site unless you are using an up-to-date browser with a minimum of 128 bit encryption. View our Minimum Browser Compatibility Requirements.