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Account Settings

*Note: Depending on your user access level, and if you have an advisor who can access your account, some of the functions described here may not be available to you, or may be performed by your advisor.

What if a client forgets their username?

You can find your client’s username on the Client’s Settings page, or on your Client Accounts page under the Username category. Clients can also request their username from the client login screen by selecting the Forgot Username link.

What if a client forgets their password?

If their password is not locked, advise your client to reset their password directly from the Client Login page by selecting the Reset Password link.

Alternatively, you can send the Reset Password link to the client’s primary email address on file from the Client Settings page by clicking on Reset Client Password.

How do I change or update a client’s personal or employment information?

Update a client’s personal or employment information on the Settings page for that client

To change a client’s name, birth date, social security number or tax ID number, send us the documents listed below:

  • Client Name: Send us an email explaining the reason for the change, along with a copy of a marriage certificate, divorce decree or other applicable court order.
  • Date of Birth: Send us a copy of their current, government-issued ID.
  • Social Security or Tax ID Number: Send us an email explaining the reason for the change, along with a completed IRS Form W-9 and a copy of their Social Security card or IRS EIN Verification Letter.

Can I change a client’s username?

No. Once set, you cannot change a client’s username.

How do I change a client’s account settings?

Update client account settings on the Settings page for that client.

How do I close a client’s account?

You can close a client’s account online only if it has never held any cash or securities, or submitted a transfer request. To close a client’s account online, select Close Account under the chosen Account Name on the client Settings page.

Please contact us to close a client’s account that has already been funded.

How do I change my dividend reinvestment settings?

You may choose to have cash distributions (such as dividends and return of capital) at or above specific thresholds (currently $1 or more for equities and the minimum investment amount for mutual funds) automatically reinvested in the securities that paid them, if those securities are available in fractional shares. Generally, a buy order representing the cash to be reinvested is created and executed in our Window Trading process the day following the cash distribution, and the price of the purchase is determined on the basis of the price we obtain from the market center to which we route the order for execution. Cash distributions that are less than the specified threshold, and cash not reinvested, will generally be swept into the then current cash investment choice in accordance with the terms and conditions of the Insured Bank Deposit Sweep Program (defined in Exhibit 2 of the Customer Agreement) in effect at the time.

There is no charge for participating in the dividend reinvestment program and there are no additional transaction fees on transactions executed pursuant to automatic dividend reinvestments. We may change the threshold and frequency for automatic reinvestments of distributions and the securities for which this service is available at any time and from time to time without notice. You can select or change reinvestment preferences the client Settings page.

Instead of sending a trade confirmation each time a dividend is reinvested, we will provide the details of those purchases on monthly account statements. This disclosure will include transaction details and information that would otherwise be included in a separate trade confirmation. In the event you would like to receive transaction details or information at an earlier date, you will be able to view such details online the business day following the date of the reinvestment or by contacting us.

There are two levels of dividend reinvestment on our system: account level and sub-account level.

If your firm is setup for sub-account level dividend reinvestment, then the reinvestment setting will be at the sub-account level and that setting will apply to all of the securities in the sub-account. The default dividend reinvestment setting for sub-accounts will be to not reinvest dividends, so if you desire to have dividends reinvested in a sub-account, you must select that on the client Settings page for each sub-account. Note that you cannot specify dividend reinvestment settings for specific securities with sub-account level dividend reinvestment.

If your firm is setup for account level dividend reinvestment (which is currently only available to a small number of firms), then the reinvestment setting will be at the account level and that setting will apply to all securities in an account, unless a security specific override is entered for an account position on the Holdings page. When your firm is setup, you will choose the default dividend reinvestment setting for accounts (i.e., reinvest dividends or not) and this can be changed for each account on the client Settings page.

If you would like to change the type of dividend reinvestment that is setup for your firm from sub-account level to account level, please contact us. Note that you cannot change from account level to sub-account level dividend reinvestment, even if you just made the change.

How can I see and change my client’s pricing plan?

View your client’s pricing plan on the client’s Settings page, and make changes by selecting the Change link.

Service fees may apply for certain account activities that fall outside of routine client account management functions and are listed in our Special Service Fees.

Note that you can only change between pricing plans that are already setup on the system. Contact us if you would like to setup a new pricing plan, or adjust the terms of an existing pricing plan on the system.

How do I grant client account access to other people?

Only current clients may be given access to other accounts:

  1. Go to your Client Accounts page
  2. In the Account Options menu next to each account, select Account Access
  3. Select Grant Access
  4. Select the account, enter the person’s username and birth date, then select an access level
  5. After entering the above information, select Grant Access
  6. Decide the access level for viewing account documents and email messages, then select Grant Access
  7. Review the agreement to Grant Access, and then select Grant Access to complete the process.

How can I modify others’ access level on my client’s accounts?

You can modify others’ access level on client’s accounts but cannot change the Account Creator’s access level:

  1. Go to your Client Accounts page
  2. In the Account Options menu, select Account Access
  3. Under Modify Access select the Change Icon
  4. Choose the new access level, then select Change Access
  5. Decide the access level for viewing account documents and email messages, and then select Change Access to complete the process.

What are the levels of account access?

There are several levels of account access:

Account Summary Viewer

Account Summary Viewers can:

  • View account summary
  • View account holdings
  • View account performance
  • View account statistics

The Account Summary Viewer cannot conduct any activity on the account.

Examples:

An investment advisor with Account Manager access might provide Account Summary Viewer access to other advisory firm employees who need account balance information to maintain the advisor’s records.

An investment advisor might grant Account Summary Viewer access to a client’s family member.

Account Detail Viewer

Account Detail Viewers can:

  • View account order status
  • View tax information
  • View transaction history
  • View holdings
  • View profile page
  • Do anything that can be done by Account Summary Viewers

The Account Detail Viewer cannot conduct any activity on the account.

Examples:

An investment advisor would generally grant their clients Account Detail Viewer account access, so that clients can monitor their accounts.

An investment advisor might grant Account Detail Viewer access to the beneficiary of an UTMA account.

Money Mover

Money Mover can:

  • Deposit and withdraw money
  • Create, modify and delete an EFT link
  • Set up check writing
  • View Profile page
  • Do anything that can be done by Account Detail Viewers and Account Summary Viewers
Example:

An investment advisor with Account Manager access might provide Money Mover access to an employee to assist with funding client accounts.

Trader

Trader can:

  • Buy and sell security in an account
  • Modify and cancel orders
  • Change cash distribution (dividends, capital gains and return of capital) reinvestment preference
  • View trade confirmations
  • View Profile page
  • Do anything that can be done by Account Detail Viewers and Account Summary Viewers
Example:

An investment advisor with Account Manager access might provide Trader access to an employee who can buy and sell securities in client accounts.

Trader/Money Mover

Trader/Money Mover can:

  • Do anything that can be done by Traders, Money Movers, Account Detail Viewers and Account Summary Viewers
Example:

An investment advisor with Account Manager access might provide Trader/Money Mover access to an employee who can move money into client accounts and buy and sell securities in those accounts.

Account Manager

The Account Manager is the highest access level that can be granted. An Account Manager can:

  • Grant, change and delete account access
  • Elect to participate in Voluntary Corporate Action
  • View account statements
  • View restricted account alerts
  • View beneficiary change alerts
  • View order cancellation alerts
  • View electronic funds transfer alerts
  • View and change client information on the Settings page
  • Modify account settings—account name, change order limit, security exclusions, tax lots, fund for cash, and IRA beneficiaries
  • Do anything that can be done by Traders, Money Movers, Account Detail Viewers and Account Summary Viewers
Example:

An investment advisor with Account Manager or Account Creator access might provide Account Manager access to an employee who is assisting with the management of client accounts.

Account Creator

Account Creator is the same level of access as Account Manager. This level is established for the investment advisor when they open an account.

Account Owner

Account Owner is a designation for the owner of an account, which enables certain features in addition to any of the permissions noted above:

  • View and delete their Message Center messages
  • View and change their Message Center email forwarding settings
  • View and change their personal information on their Settings page
  • Recieve notice of certain changes to their personal information
  • Recieve notice of and provide authorization for certain actions which require approval from an account owner or authorized signatory