We protect your assets with proven technology, processes, and insurance. Keeping your account information secure is of primary importance and should also be viewed as a primary responsibility of yours. Below are a few of the precautions we take, and some of the procedures you should know about, to assist:
Cash deposited in our FDIC Insured Bank Deposit Program is insured by the Federal Deposit Insurance Corporation (FDIC), an independent agency created by the U.S. Congress in 1933 to help maintain public confidence in the nation’s financial system. One of its primary duties is to insure deposits in banks and thrift institutions. If you would like more information about FDIC insurance, please visit www.fdic.gov or call the FDIC Consumer Hotline at 1-877-ASK-FDIC (1-877-275-3342).
For more information on FDIC Insured Bank Deposit Program, please visit the Cash Investment Center.
Folio Investments, Inc., doing business as Goldman Sachs Custody Solutions, is a member of the Securities Investor Protection Corporation (SIPC). A brochure explaining the coverage provided by SIPC is available on SIPC’s website at www.sipc.org. In addition to SIPC coverage, we have purchased supplemental customer securities insurance. Neither SIPC nor the supplemental insurance coverage protect against losses resulting from a decline in the market value of securities.
You have been provided with an account username so you can securely log into our website. You can change the password yourself at any time. When you contact us by phone, our customer service representatives will always ask for account verification information. Our customer service representatives will never ask you for your account password under any circumstances.
You are automatically logged out of your account after 30 minutes of inactivity. This helps protect you from the potential threat of others accessing your account through an unattended computer. Nevertheless, you should never leave your computer unattended with your account in a logged in state.
In the event that your password is locked, you will be required to contact Customer Service at 1 (888) 485-3456.
We utilize Secure Sockets Layer (SSL) encryption for all browser access to our web platform services to ensure that any data entered into our website is encrypted to and from the browser being used. A user of any of our websites can verify that SSL is enabled in several ways. In the address bar, click on the small company logo to the left of the URL, the padlock, or the key icons to verify encryption.
Your password is the key to your account, be sure to change it frequently. Don’t share it with others or store it as a file on your computer. Avoid using public computers, like those in cafés, libraries, hotels, etc. to access your account. They may contain keystroke monitoring software that Internet thieves can use to steal your username and password.
Be sure to keep your anti-virus and anti-spyware software up to date.
When you are done viewing your account, remember to log-out and close your browser. Failing to do so exposes you to online fraud.
Our website and platform are compatible with the following web browsers:
We encourage use of the most current versions of web browsers for optimal browsing. If you have trouble using our website and you are not using one of these browsers, we suggest you try using one from the list above. All of these browsers can be downloaded for free and will deliver an optimal experience.
We follow email security guidelines designed to avoid email fraud, and there are also simple precautions you can take to protect your account. Internet fraud is often committed via email, so be careful when communicating information electronically. We cannot stress how important it is to not send email with confidential account information.
Internet phishing scams ask you to verify sensitive customer information through email or through fake websites made to look like your financial institution. To protect yourself against these scams, never reply to any email purporting to be from us asking for personal account information, and never log-in to our website by following the link in an email (we will not include a link to log-in to our site from any email that is sent outside our system) as the link in an email may be taking you to a spoofed site. In addition, you can view a website’s digital certificate to verify its identity. To do so, click on the small company logo to the left of the URL, the padlock, or the key icons in the address bar. This action should display a digital certificate that confirms encryption and provides the identity of the website. Check the certificate to ensure the web address matches the address on the certificate, the certificate is signed by a trusted certificate authority, and the date is current. Do not log into an account from any website if you’re unable to verify any of these items.
Contact us immediately to report suspicious account activity or e-mail correspondence and consider alerting the Federal Trade Commission at firstname.lastname@example.org and your local police authority.